''If this is already set up, Firefox should show a bar for the preference with either'' '''true''' ''or'' '''false'''''. (1) In a new tab, type '''about:config''' in the address bar and press Enter/Return. Hi timfoote, could you try creating a new preference for '''ms-word''' and see whether that helps. Are you getting a background download that you can launch?

Hi brianroy86, when I hit a Zoom link in Firefox on Windows, the site pushes a download which I then have to launch outside of Firefox. (4) If Firefox doesn't set the value to true automatically, double-click the new preference to switch the value to trueĭoes Firefox handle the links any better now? Click Boolean then click the + button at the right end of that bar. (3) Firefox should show a bar with the choices Boolean, Number, and String. If it is false double-click it to switch it to true. If this is already set up, Firefox should show a bar for the preference with either true or false. (2) In the search box above the list, paste the new preference name (1) In a new tab, type about:config in the address bar and press Enter/Return. (0) Select (triple-click is fastest) and copy this new preference name Hi timfoote, could you try creating a new preference for ms-word and see whether that helps. *Help -> Troubleshooting Information -> Profile Folder/Directory:Windows: Open Folder Linux: Open Directory Mac: Show in Finder Windows: Open Folder Linux: Open Directory Mac: Show in Finder

Help -> Troubleshooting Information -> Profile Folder/Directory:.

You can use the button on the 'Help -> Troubleshooting Information' (about:support) page to go to the current Firefox profile folder or use the about:profiles page. It is possible to recover data from the 'Old Firefox Data' folder on the desktop, but be cautious not to copy corrupted files to avoid carrying over problems.įor the file actions listed in 'Options/Preferences -> General -> Applications' you would have to restore the handlers.json file to the current profile folder. The current Firefox profile folder will be moved to an 'Old Firefox Data' folder on the desktop. When you use the refresh feature in Firefox then a new profile is created and some personal data (bookmarks and history, Form Data, tabs) is automatically imported.

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